These conditions explain your rights, obligations, and responsibilities and those of your contractor. A contract is a two-way arrangement and it is important that everyone knows where they stand. Where we use the word 'you' or 'your' it means the customer: 'we', 'us' or 'our' means the contractor: 24/7 Removals & Storage of Lancaster.
We reserve the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.
Our Quotation - Our quotation is a fixed price. Unless otherwise stated, it does not include insurance, customs duties and inspections or any other fees payable to government bodies.
We may change the price or make additional charges if any of the following have not been taken into account when preparing our quotation and confirmed by us in writing.
In all these circumstances, you will pay the adjusted charges.
Work not included in the quotation - Unless agreed by us in writing we will not:
Our staff are not authorised or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services.
Your responsibility - It will be your sole responsibility to:
Other than by reason of our negligence, we will not be liable for any loss or damage, costs or additional charges that may arise from any of these matters.
Goods not to be submitted for removal or storage - The following items are specifically excluded from this contract:
Such goods will not be removed by us except with our prior written agreement. In the event that we do remove such goods, we will not accept liability for loss or damage wholly or mainly attributable to the special nature of the goods concerned. If you submit such goods without our knowledge and prior written agreement we will not be liable for any loss or damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us. In addition, we shall be entitled to dispose of (without notice) any such goods which are listed under paragraphs 4(b), 4(c) or 4(d).
Ownership of the goods - By entering into this contract, you declare that:
You will meet any claim for damages and / or costs against us if these declarations are not true.
Charges if you postpone or cancel the removal - If you postpone or cancel this contract, we may charge according to how much notice is given:
Paying for the Removal and or storage - Unless otherwise agreed by us in writing or verbal:
In respect of all sums which are overdue to us, we will charge a daily fee of £10 until sums are paid up-to-date.
Our liability for loss or damage - Our liability for damage is limited, subject to our express written agreement in advance of carrying out the removal and / or storage and payment of an additional charge.
In the event of damaging your goods beyond repair, if we are liable, we will accept responsibility for you to make a claim, but you are not covered for minor damage to items e.g scratches, chips, dents etc... OR
We may choose to repair or replace the damaged item. If an item is repaired we are not liable for depreciation in value.
Other than by reason of our negligence, we will not be liable for any loss, damage or failure to produce the goods if it is caused by those circumstances set out in the following:
Other than by reason of our negligence, we will not be liable for damages or costs resulting indirectly from, or as a consequence of loss, damage, or failure to produce the goods.
In the event of a claim being made against the company the customer is held responsible to pay any excess with the insurance company.
Extra conditions that apply to removals to / from a foreign country outside the United Kingdom - For goods destined to, or received from a place outside the United Kingdom:
Time limit for claims.
The time limits referred to in clauses 10(a), 10(b) and 10 (c) above shall be essential to the contract.
All claims must be made within 7 days of collection of the goods from us or delivery of the goods by us in writing only.
Delays in transit
Other than by reason of our negligence, we will not be liable for delays in transit.
If through no fault of ours we are unable to deliver your goods, we will take them into store. The contract will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.
Damage to premises or property other than goods.
We will not be liable for any damage to premises or property other than goods submitted for removal and / or storage unless we have been negligent.
If we cause damage as a result of moving goods under your express instruction, against our advice, and where to move the goods in the manner instructed will inevitably cause damage, we shall not accept that we were negligent.
If we are responsible for causing damage to your premises or to property other than goods submitted for removal and / or storage, you must note this on the worksheet or delivery receipt. This is essential to the contract.
Our Right to Hold the Goods (lien)
We shall have a right to withhold and / or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other contract. These include any charges that we have paid out on your behalf. While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply.
Our right to sub-contract the work.
We reserve the right to sub-contract some or all of the work. If we sub-contract, then these conditions will still apply.
Route and method
We have the full right to choose the route for delivery.
Unless it has been specifically agreed in writing on our Quotation, other space / volume / capacity on our vehicles and / or the container may be utilised for consignments of other customers.
Advice and information
Advice and information in whatever form it may be given is provided by the company for the customer only. Any oral advice given without special arrangement is provided gratuitously and without contractual liability.
This contract is subject to the law of the country in which the office of the company issuing this contract is situated.
EXTRA CONDITIONS THAT APPLY TO THE STORAGE OF GOODS
Your forwarding address
If you send goods to be stored you must provide an address for letters and notify us if it changes. All correspondence and notices will be considered to have been received by you seven days after posting it to your last address recorded by us.
If you do not provide an address or respond to our correspondence or notices, we may publish such notices in a public newspaper in the area to or from which the goods were removed.
List of goods (inventory) or receipt
It is the customer's responsibility to provide us with a list of goods (inventory) for storage.
In exceptional cases, where we produce a list of your goods (inventory) or a receipt and send it to you, it will be accepted as accurate unless you write to us within seven days of receiving it, notifying us of any errors or omissions.
The value of items where the total contents of any box are worth over £50 must be declared prior to collection and storing.
Where we accept liability of loss or damage due to our negligence, you will be compensated a maximum of £50 per box unless any specific items have been declared.
Revision of storage charges
We review our storage charges periodically. You will be given 28 days notice in writing of any increases.
Our right to Sell or dispose of the Goods.
If you miss payments and your storage account is in arrears, we reserve the right to give notice to remove your goods from our custody and pay all the money due to us.
If you fail to pay all outstanding debts due to us, we are entitled to auction, sell or dispose of some or all of the goods without further notice.
The cost of the sale or disposal will be charged to you.
If payments are up to date we will not end this contract except by giving you one calendar months notice in writing. If you wish to terminate your storage contract, you must give us at least 14 days notice.
If we can release the goods earlier, we will do so, provided that your account is paid up to date. Charges for storage are payable to the date when the notice should have taken effect.
Hand out charges
If you make your own arrangements to collect the goods from our warehouse we are entitled to make a charge of £20 for handing them over. Our liability will cease upon handing over the goods.
By appointment only, the customer can access their container(s) 7 days a week between 9am and 5pm. We are not a self storage facility so we will arrange a time and date when we are available.
We are entitled to charge £20 per container for said access.
From the 1st November 2018, a £10 per week fine may be imposed for accounts in arrears and late payments.
Based in Lancaster, we are well placed to serve local homes and businesses in Lancaster, Morecambe, Heysham, Kendal, Carnforth, Garstang, Galgate and throughout Lancashire and Cumbria.
Moving from or to the area? We operate throughout the UK, including: Preston, Blackburn, Manchester, Wigan, Bolton, Liverpool, Chester, Warrington, Leeds, Sheffield, Newcastle, Carlisle, Glasgow, Edinburgh, Aberdeen, Birmingham, Coventry, Nottingham, London, Milton Keynes, Oxford, Bath, Reading, Bristol, Swansea, Cardiff and more!
Relocating to or from Europe? Our vans can be seen regularly travelling to Ireland and the continent, including: Germany, The Netherlands, France, Spain, Portugal, Belgium, Luxembourg, Denmark and Switzerland.